01 · General Support
Account, payments, or a card question.
Existing users with questions about their account, a specific transaction, card activation, verification, or refunds.
support@kasheesh.co
Response: 1 business day
Contact us
Talk to a real person.
Most questions have answers in our Help Hub. For everything else, we’re here to support you!
Start here · Most inquiries resolve here
Help Hub · Search our answers first.
Browse articles on payments, splits, cards, verification, and account questions. Chances are your answer’s already there.
Visit Help Hub30+
Help articles
More support
Pick your path.
We route by inquiry type so the right person gets your message the first time. No ticket bounces, no re-explaining.
02 · Press & Media
A story, interview, or media inquiry.
Journalists, podcast hosts, and media outlets covering fintech, consumer finance, or the BNPL¹ alternative space.
info@kasheesh.co
Response: 1–2 business days
03 · Partnerships
Business, brand, or affiliate collaboration.
Merchants, fintechs, creators, and brands looking to collaborate. Full details on the Partnerships page.
partnerships@kasheesh.co
Response: 2–3 business days
CareersOpen roles & hiringcareers@kasheesh.co
LegalPrivacy, terms, compliancelegal@kasheesh.co
SecurityVulnerabilities & moresupport@kasheesh.co
Popular questions
Common answers before you reach out.
The four things most people write in about; chances are your question’s here.
Kasheesh Rewards Program
How do Kasheesh rewards work?
Kasheesh Rewards is our rewards program designed to provide our valued customers with rewards benefits on their purchases.
Read the full guide →Fees & Pricing
What is a transaction fee?
When you use Kasheesh, we charge a transaction fee of 2%. This fee is charged when you make a successful purchase transaction.
Read the full guide →Transactions Policy
What are prohibited and restricted transactions?
At Kasheesh, we are committed to maintaining a secure, trusted, and legally compliant payments platform for all of our customers.
Read the full guide →Gift Cards
Understanding gift card usage.
When using prepaid cards (including gift cards) with Kasheesh, it’s important to understand how authorization holds work and how they might impact your payment experience.
See fee details →
Not sure who to reach?
Send a general message.
If your question doesn’t fit the categories above, use the form. We’ll route it internally and get back to you as soon as we can.
What to expect
- Response within 1–2 business days
- From a real person, not an autoresponder
- Routed to the right specialist internally
- Business hours: Mon–Fri, 9am–6pm ET
Headquarters
5 W 20th Street,New York, NY 10011
HQ · 25+ person team globally
Business Hours
Monday–Friday9am – 6pm ET
Closed weekends & US federal holidays